A registry change I made on a user's computer 10-12 months ago came back to bite me today. A failed attempt to remotely rename a computer via Remote Registry left the computer fully operational except for the 'change computer name' function. Every time I attempted to rename the system regardless of which admin account I used produced:
The following error occurred attempting to remote the computer:
The user name could not be found
Technically it wasn't necessary to rename the system, but for conformity's sake I decided to do so. Ended up having to walk the user through setting up NetMeeting over the phone and establishing a connection so I could un-join the computer from the domain, rename it, then rejoin it. Add the elements of a few reboots, a VPN connection from the user a necessity to be able to log back into their formerly-cached profile which requires a pre-login connection establishment, and a bit of the user fishing around for an ethernet cable, you will have tallied up some good hours on the phone.
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